Support

Contact us

For any question about your account, the app, or your data, email developer@my-tomo.ai. Please include your account email and a short description of the issue (and a screenshot if relevant).

Account & access

• Reset your password — use the “Forgot password” option on the sign-in screen. If you don't receive the email within 5 minutes, check spam, then contact us.
• Change your email — email us from the address registered on your account.
• Delete your account — open the app → Settings → Account → Delete account. All personal and health data is removed within 30 days, as described in our Privacy Policy.

Health data & integrations

• Apple Health not syncing — open iOS Settings → Health → Data Access & Devices → tomo, and ensure all relevant categories are enabled.
• WHOOP not syncing — disconnect and reconnect WHOOP from inside the tomo app under Settings → Integrations.
• Readiness score looks wrong — readiness uses 7–14 days of recent data. New accounts may show a lower-confidence score until enough history is gathered.

Parents & under-13 accounts

Tomo is intended for athletes aged 11 and older. Users under 13 require verifiable parental consent before account creation. To request consent, removal, or a copy of your child's data, email developer@my-tomo.ai from the parent or guardian's address.

Bugs & feedback

Found a bug or have an idea? Email developer@my-tomo.ai with your device model, iOS version, and steps to reproduce. We read every message.

Medical disclaimer

Tomo is a wellness and training companion, not a medical device. The readiness scores, training suggestions, and AI chat responses are informational only. For any medical concern — including injuries, illness, or symptoms — consult a qualified healthcare professional.

Legal

See our Privacy Policy and Terms of Service.